Who We Build For & Why BM Coder
Who It’s For
- Standalone pharmacies extending to online ordering
- Multi-branch retail chains with centralized control
- Marketplace aggregators onboarding partner pharmacies
- Hospitals/clinics running consumer-facing e-pharmacy
Why Choose Us
- Free consultation, wireframes & SRS before development
- Agile delivery with weekly demos & transparent milestones
- 6 months of free support post go-live
- Deep experience with inventory, Rx, delivery & payments
Business Outcomes
- Faster order processing & fewer cart drop-offs
- Lower expiry losses via FEFO & near-expiry campaigns
- Higher repeat sales through subscriptions & loyalty
- Real-time visibility of stock, margins & delivery SLAs
Compliance first: prescription-only items require Rx validation and appropriate record keeping. We implement configurable guardrails aligned to your operating geography.
Core Modules for an E-Pharmacy
Customer & Ordering
- Account & KYC (optional), address book, dependents
- Catalog & search with salt/generic mapping
- Prescription upload & pharmacist approval workflow
- Refill reminders, subscriptions & auto-reorder
- Coupons, wallet, loyalty points & promotions
- Order tracking, OTP-based delivery confirmation
Pharmacist Console
- Rx validation, substitution suggestions, counselling notes
- Interaction warnings & duplicate therapy checks
- Batch selection with FEFO & near-expiry visibility
Back-Office & Delivery
- Inventory & pricing: multi-branch, rack/bin, batches
- Procurement: PO suggestions, GRN, vendor scorecards
- Dispatch: pick-pack-ship, route optimization, COD/Prepaid
- Returns & claims: partial returns, credit notes, breakage
- Accounting & GST: e-invoicing ready, exports to Tally/Zoho
- Analytics: sales, margin, ABC/XYZ, cohort & funnels
Advanced Capabilities
Marketplace / Aggregator
- Pharmacy onboarding & KYC, serviceable areas
- Distributed inventory & nearest-store fulfillment
- Commission rules, payouts & settlement ledger
Tele-consult & e-Prescription
- Doctor portal, slot booking & video consult
- e-Rx generation, digital signature & patient history
- Post-consult cart pre-filled from prescribed items
Compliance & Safety
- Configurable controls for prescription-only SKUs
- Audit logs for every Rx review & approval
- Data retention, anonymization & access policies
Technology & Architecture
Suggested Stack
- Backend: Laravel (PHP) / Node.js / .NET Core
- Web Frontend: React / Vue
- Mobile Apps: Flutter / React Native (customer, rider, pharmacist)
- Database: PostgreSQL/MySQL, read replicas for scale
- Caching & Queues: Redis, background jobs for notifications
- DevOps: Docker, CI/CD, monitoring & alerting
Security by Design
- TLS everywhere, encryption at rest, secrets vault
- RBAC with least-privilege, IP allowlisting (admin)
- OWASP-aligned input validation & rate limiting
- Backups, DR, environment isolation & audit trails
Integrations Ecosystem
- Payments: UPI, cards, netbanking, wallets, BNPL
- Logistics: delivery partner APIs, route optimization
- Communications: SMS/Email/WhatsApp for OTPs & reminders
- Accounting: Tally, Zoho Books exports
- Drug DB: generic–brand mapping, interaction references
- Analytics: GA4, Pixel, Data Studio/Power BI
Need a specific partner? We evaluate vendor API docs and provide secure connectors.
Deployment Models
Cloud
- Rapid launch and elastic scaling
- Centralized multi-branch data & dashboards
On-Premise / Hybrid
- Meets strict data residency or offline needs
- Local node for store ops + cloud analytics (optional)
Our Online Pharmacy Development Process
- Discovery: business model (single-store, chain, marketplace), regions, compliance scope
- Free Wireframes & SRS: journeys, validations, field-level specs & API maps
- Agile Sprints: 2-week iterations, testable builds, stakeholder sign-off
- Integrations & UAT: payment, logistics, messaging, accounting
- Go-Live: cut-over, hypercare, SLA baselining
- Post-Launch: 6 months free support + roadmap enhancements
Pricing & Engagement
| Model | Best For | What You Get |
|---|---|---|
| Fixed Scope | Clear MVP with defined timeline | Firm quote, phased milestones, warranty & support |
| Time & Material | Rapid iteration & evolving requirements | Sprint planning, priority backlog, transparent timesheets |
| Dedicated Team | Ongoing product roadmap | Dedicated dev/QA/PM, velocity commitments, SLAs |
Every engagement includes free consultation, wireframes & SRS before development, and 6 months of free support.
KPIs & Success Metrics We Track
- Search → Product → Cart conversion rates & funnel drop-offs
- Order fill rate, substitution rate & average delivery time
- Near-expiry sell-through & inventory holding days
- Repeat purchase rate, cohort retention & LTV
- Refund/return reasons & NPS/CSAT trends
Migration, Training & Support
Data Migration
- Items, salt/brand mapping, batches & vendors
- Prices, promos, customer profiles & addresses
- Validation & reconciliation reports
Training & SOPs
- Pharmacist, picker/packer, rider & admin handbooks
- Scenario playbooks: Rx approvals, substitutions, returns
- Helpdesk & escalation workflows
Start Your E-Pharmacy Project
Get a free blueprint with wireframes, timelines and cost options tailored to your business model and geography.
Related Services & Useful Links
• Pharmacy Management Software Development
• Pharmacy Software Development company
• Pharmacy Software Development company India
• Software Development company India
FAQ: Online Pharmacy Software Development
1) What is an online pharmacy platform?
An e-commerce system built for medicines and healthcare products. It supports catalog, Rx upload, pharmacist approval, payments, delivery and compliance controls.
2) Can you support both single-store and multi-branch chains?
Yes. We enable centralized price lists, distributed inventory, branch-wise roles and consolidated analytics.
3) Do you provide marketplace/aggregator models?
We can onboard partner pharmacies, route orders to the nearest store, manage commissions and settlements.
4) How are prescriptions validated?
Users upload Rx; pharmacists review, approve or suggest allowed substitutions. All actions are audit-logged with timestamps and user IDs.
5) Can I integrate tele-consultation and e-prescriptions?
Yes. Doctor portal with scheduling, video calls and e-Rx issuance can feed directly into the cart for fulfilment.
6) Which payment methods are supported?
UPI, cards, netbanking, wallets, BNPL and COD. Split payments and refunds are supported with reconciliation.
7) How do you handle inventory with batches and expiries?
Batch-aware inward/outward, FEFO at pick-pack, near-expiry alerts, discounting rules and valuation reports.
8) Do you offer subscriptions and refill reminders?
Yes. Users can set refill cycles; the system nudges with reminders and auto-drafts carts for fast checkout.
9) How secure is customer and Rx data?
Encryption in transit & at rest, RBAC, audit logs, regular backups and secure secrets management as standard.
10) Can the platform restrict prescription-only items?
Yes. We configure SKU-level rules to require valid Rx and pharmacist approval before fulfilment.
11) What reports are available for owners?
Sales & margin, near-expiry, vendor performance, cohorts, funnel analytics and SLA dashboards.
12) Do you integrate with logistics partners?
Yes. We support delivery partner APIs for real-time tracking, route optimization and OTP-based delivery proof.
13) How long does it take to launch?
MVPs typically take 4–8 weeks depending on scope, integrations and data migration. Multi-branch rollouts vary.
14) Can you migrate data from my current system?
We import items, salt/brand mapping, customers, addresses, batches and vendors with validation checks.
15) What about returns and refunds?
Partial/complete returns with reason codes, credit notes, refund workflows and vendor claims are supported.
16) Do you provide mobile apps?
Yes. Customer app for ordering & tracking, rider app for delivery, pharmacist/admin app or web consoles.
17) Is the software customizable to my branding?
Absolutely. We offer custom themes, component libraries and white-label builds aligned to your brand.
18) What post-launch support is included?
6 months of free maintenance and bug fixes, optional SLAs for enhancements & uptime guarantees.
19) How do I stay compliant across regions?
We implement configurable rules (Rx checks, item visibility, data retention) and advise aligning with local regulations and licensed professionals.
20) How do I get started?
Email brijesh@bmcoder.com or message us on WhatsApp at +91 9586 979730 to book a free discovery call and receive wireframes/SRS.
